At JOS, we offer a wide range of musical instruments and accessories, including amplifiers, audio & MIDI controller interfaces, digital recorders & samplers, drums & percussion, guitar pedals, headphones & earphones, headphone guitar amplifiers, microphones, synthesizers & keyboards, tuners & metronomes. We also have a selection of premium preloved wristwatches from renowned brands like BOMBERG, BREITLING, CARTIER, CHAUMET, CHOPARD, CITIZEN, and more.

We offer musical instruments and accessories from top brands like Roland, BOSS,KORG, and VOX. Our wristwatch selection includes high-quality secondhand items from brands like GRAND SEIKO, HAMILTON, HUBLOT, OMEGA, SEIKO, TAG HEUER and more.

Yes, we offer free 3-business-day delivery on select items marked with the "Free 3-Business Day Delivery" badge within the contiguous United States. For items marked with the "Free Shipping" badge, we provide free shipping within the USA, with delivery typically taking 3-5 business days. Shipping times to Alaska, Hawaii, and Puerto Rico may vary.

Musical instruments and accessories are shipped from our U.S. fulfillment centers, so there are no import duties. Pre-loved premium wristwatches are shipped from Japan, and any import duties, taxes, or additional charges are the buyer's responsibility.

We only ship within the USA. If you're outside the USA and interested in purchasing, please contact us to discuss options.

You have 30 days from the delivery date to request a return. Items must be in original condition, unused, with tags and packaging intact. To start a return, contact us at info@japanese-online-store.com.

To start a return, email us at info@japanese-online-store.com. We’ll send you instructions on where to send your item. Once we receive and inspect it, we’ll process your refund. For exchanges, it's fastest to return the original item and place a new order.

Please inspect your order upon receipt. If there are any issues like defects, damages, or wrong items, contact us immediately at info@japanese-online-store.com. We'll resolve it quickly.

We are committed to providing excellent customer service. Please contact us via the chat icon on our website or email us at info@japanese-online-store.com. You can also reach us on our Facebook page and X (formerly Twitter).

Once your order is shipped, you'll receive a tracking number via email. Use this number to track your delivery on the carrier’s website.

We offer a range of secure payment options for a smooth checkout: Shopify Payments (Visa, Mastercard, American Express, JCB, Shop Pay, Apple Pay, Google Pay) and PayPal.

Yes, all products, new or secondhand, are guaranteed to be 100% authentic. We source directly from trusted brands and distributors.

You can cancel your order before it is shipped. Once shipped, cancellations are not possible. Please initiate a return upon receipt if needed.

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